Job Description

As a Claims Representative-Liability Associate, you will investigate and resolve insurance claims with a focus on accuracy, efficiency, and fair resolution. In this role, you will independently manage a caseload, negotiate settlements, and communicate with policyholders, vendors, and other key stakeholders. Success in this position requires strong analytical and problem-solving skills to evaluate liability and navigate moderate issues related to coverage, negligence, and damage.

Based on experience and qualifications, the pay range for this position is $63,756-$87,664.50 annually.

What You'll Do

• Verify coverage by thoroughly reviewing the policies and interpreting policy terms, conditions and language
• Evaluate liability by taking recorded statements, reviewing police reports, and compiling other pertinent evidence. Negotiate or deny liability based on the investigation outcome
• Evaluate physical damage and bodily injury claims based on estimates, photographs, appraisals, medical reports, medical bills, and other evidence. Work closely with medical providers, repair shops, and/or contractors to facilitate necessary and related services or repair work
• Set appropriate claim reserves in a timely manner based on ongoing evaluations of liability and damages. Negotiate property damage and bodily injury settlements with policyholders, claimants, attorneys, and other insurance carriers to reach fair resolutions within established guidelines. Ensure claims are paid promptly and within authorized limits
• Ensure compliance with industry regulations, legal requirements, and internal policies by thoroughly documenting all decisions, communications, and activities throughout the entire claims process
• Provide empathetic and supportive service to customers as they navigate challenging situations, clearly explaining the claims process, keeping them informed of their claim process, and communicating decisions along with the reasoning behind them.
• Ability to obtain and maintain state licensing requirements

What it Takes

• Bachelor's degree or equivalent work experience
• Minimum 1 year of related work experience
• Insurance experience and/or coursework highly preferred
• Ability to review and analyze detailed documents, insurance policies, coverages, medical terminology, and insurance regulations
• Ability to make appropriate claim decisions, prioritize, and manage workload
• Effective verbal and written communication skills
• Technological aptitude
• Fundamental negotiation skills

What You'll Receive

• Flexibility through a scheduled Hybrid work model: Monday and Friday work from home; Tuesday through Thursday in the office
• Equipment for your home office, including a laptop and other materials
• Meal Subsidy for associates reporting to an office
• 401(K) plan with a dollar-for-dollar match on the first eight percent, plus immediate vesting
• Opportunities for education and career development through Sentry University and Tuition Reimbursement program
• Generous Paid-Time Off and Volunteer-Time Off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits
• Employee Assistance programs and Sentry Foundation gift matching

About Sentry

We are proud to be listed among America's Best Midsize Employers by Forbes. Founded in 1904, we are one of the largest and financially strongest mutual insurance companies in the U.S., rated A+ by A.M. Best. Our headquarters is in Stevens Point, Wisconsin, with offices nationwide, offering a rewarding environment with growth opportunities.

Get ready to own your future at Sentry. Opportunities await!

Talent Acquisition Specialist

Shea Supa

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. We do not discriminate based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

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