Chevy Chase Trust is a privately owned investment think tank offering independent and highly personalized financial advice and planning for individuals, families, and institutions. Located just outside of Washington D.C., the firm specializes in unique thematic investment research and asset management. Chevy Chase Trust offers clients direct access to decision-makers and is built to put clients and client success over everything else. From thematic investment management to estate and financial planning, we show our commitment to inventive thinking and client service.
Our global, macroeconomic outlook means we do much more than observe and follow trends. Instead, we seek out ideas. It takes more than one kind of person to contribute to this culture. It takes all kinds of people thinking in unconventional wayswith a singular focus.
Position Summary: We are seeking a highly motivated and detail-oriented Client Services Associate to join our team. This role is essential to ensuring exceptional service delivery to our clients by supporting day-to-day account operations and administrative functions. The ideal candidate is organized, completes administrative duties accurately and thrives in a fast-paced environment where multitasking and prioritizing competing demands are key to success.
Supervisory Responsibilities: This position has no direct supervisory responsibilities.
Health/Medical Insurance including Dental and Vision
401(k) with company match
Paid time off
Bonus/Target Incentive
Tuition Reimbursement
Complimentary usage of modern in-house fitness center
On-premise full-service dining center discounts
Discounts via the company's EAP
Monthly Employee Recognition Programs
Referral bonus
Pre-tax transportation options
Plus more!
Deliver exceptional service by communicating clearly and effectively with clients and internal team members.
Respond promptly to requests and inquiries, resolving issues with a client-first approach
Prepare and process cash contributions and distributions upon receipt of appropriate documentation, ensuring compliance and attention to detail
Handle client calls and assist in resolving routine questions, transactions and service requests with professionalism and precision.
Monitor daily cash positions and account activity; work closely with the team to resolve overdrafts and reconcile discrepancies
Facilitate stock transfers related to gifting transactions and ensure timely and accurate execution
Process retirement distributions in accordance with firm policies, procedures and regulatory guidelines
Utilize internal CRM platform and trust accounting system to complete administrative services including account maintenance, report generation and document management
Maintain organized and accurate electronic account files including trust account documentation and correspondence to ensure consistency and compliance with policies
Support special projects and complete assignments with minimal supervision and high attention to detail
Perform various administrative and operational tasks in a deadline-driven environment while maintaining a high level of accuracy and quality.
Meticulous attention to detail and a commitment to accuracy in all tasks
Ability to multitask, prioritize, and manage time effectively in a high-volume, fast paced setting
Strong organizational and follow-through skills
Excellent verbal and written communication skills
High level of professionalism, discretion and integrity
Client-centric mindset with a proactive, problem-solving attitude
General knowledge of investment products
Comfortable with technology and systems; proficiency in Microsoft Office required
Demonstrated ability to work independently and collaboratively within a team environment
1-2 years of experience in client services
Bachelor's Degree or equivalent work experience
Prior experience in wealth management, financial services or client support roles strongly preferred
This position is based in an office environment with prolonged periods of sitting at a desk and working on a computer.
This position does not require travel.
Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.
Ethics/Integrity: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.
Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization.
Teamwork: Working with a common goal and contributing to a team development.
Customer service focus responds to customer service requests in a timely, professional, and enthusiastic manner; gives high priority to customer satisfaction.
Reliability Consistently good in quality and performance; ability to be trusted and depended on in one's job
Integrity Upholding generally accepted social and ethical standards in job-related activities and behaviors.
The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of Chevy Chase Trust's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.
Chevy Chase Trust is proud to be an equal opportunity workplace. We foster an environment that recognizes employees' unique skillsets and ensure that all employees have an equal opportunity to grow and advance.
If you are a candidate in need of assistance or an accommodation in the application process, please contact corporate.resumes@bfsaul.com or 301-986-6000.
Equal Opportunity Employer/Veterans/Disabled
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