Job Description

Computer Operator

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment.

Responsibilities

• Interact with customers utilizing effective face-to-face customer service skills of positive attitudes, adaptability, friendliness, empathy, time management, communication, de-escalation, and composure in stressful situations.
• Verbally acknowledge customers upon arrival.
• Verify and issue Common Access Cards (CAC) and Uniformed Service Identification (USID) to eligible recipients through DEERS.
• Serve as Verifying Official on DEERS/RAPIDS terminal and ensure input data for accuracy and correctness.
• Assist customers with questions concerning identification card eligibility, application requirements, and DEERS.
• Answer telephone inquiries.
• Monitor customer wait times via sign-in sheets.
• Return all failed or retrieved CACs to DMDC monthly.
• Ensure all non-DEERS CAC updates are performed accurately and efficiently.
• Perform customer services, including but not limited to PIN resets and verifying and updating PKI certificates, etc.
• Provide ICA services as necessary to ensure the timely and accurate distribution and retrieval of identification cards, including updating customer information in DEERS.
• Initiate CAC requests and distribute CACs and PINs IAW the RAPIDS User Guide.
• Verify identification IAW Homeland Security Presidential Directive 12 (HSPD12) and Federal Information Processing Standards FIPS201-1.
• Provide ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors that are verified through the Mission Partner (MP) Identity, Credential and Access Management (ICAM) program.
• Ensure appropriate security personnel are immediately notified of any unauthorized or unsafe acts, regardless of the rank or position of the person.
• Verbally encourage all customers to submit feedback and ensure all customers are provided with QR codes, phone numbers, and other necessary information to access the programs customer feedback systems through Qualtrics.
• Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.
• Perform printer maintenance as stated in the Maintenance and Cleaning Procedures, located in the Verifying Officials Information System (VIOS).
• Perform printer maintenance and User Maintenance on RAPIDS equipment.
• Keep RAPIDS VPN connected at all times to avoid costly repairs to high-value equipment.
• Complete annual company and customer training requirements.
• Assist with monthly metrics reporting.
• Record labor hours daily.
• Other duties as assigned.

Qualifications

• High School diploma or GED equivalent required.
• 1+ years of experience in a Customer Service environment.
• Human Resource (HR) background in either Military Personnel or DEEPS/RAPIDS preferred.
• Similar HR experience gained from either the private sector or other Federal Agency is acceptable.
• Must have the ability to pass a Navy background check before starting and later maintain a secret clearance.

Knowledge, Skills, and Abilities

• Ability to work a flexible schedule to cover full-time employee periods of unavailability or during times of extra support needs. Ex. lunch breaks, port visit rushes, etc.
• Proficient in both oral and written communication in order to communicate effectively with others and explain complex actions taken in regard to military members entitlements, allowances, and collections.
• Working knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Working knowledge of grammar, spelling, capitalization, punctuation, and military terminology commonly used in office settings to prepare material correctly.
• Working knowledge of standard office equipment, like computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems to perform a substantial range of office automation support.
• Ability to multitask in a high-stress, performance-based environment.
• Ability to establish priorities and meet established deadlines.
• Ability to travel locally up to 10% as required.

How Youll Grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOSs Culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate Citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenegas impact on the world.

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