FRONT OF HOUSE / CUSTOMER SERVICE TEAM MEMBER Chick-fil-a Charlotte Pike (6500 Charlotte Pike, West Nashville)
Full Time Compensation: $16.00/ Hour
Full-time and Part-time opportunities Previous customer service / restaurant experience preferred but not required Scholarship opportunities Pathways to grow into leadership Free break meals Health insurance option (full-time team members) 401k option (full-time team members)
Role Summary
Foster an environment of excellence and create Raving Fans by executing all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities
Read, understand and comply with all parts of the Team Member Handbook
Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
Appropriately handle all customer issues and play a positive role in customer recovery.
Show up on time, have a great attitude and work hard for your entire shift.
Constantly improve yourself by finding ways to do your work better and faster.
Be responsible to fill your shift if you are not able work.
Ensure your appearance is in compliance with the Handbook.
Be a team player
Display good stewardship and a sense of ownership for the business
Offer guests a superior customer service experience.
Requirements
Understand the expectation of Chick-fil-A customer service standards and operational excellence.
Skills
Outgoing and fun
Great attitude
Hard working
Dependable
Honest
Demonstrate leadership attributes
Team-player
Positive attitude & role model
Responsive to team’s needs
Takes initiative
Works to serve others
Motivated to grow and to learn
Great verbal communicator
Outgoing/friendly/patient
Desire for ongoing training/education
Detailed & keenly observant
Passion for procedural discipline
Able to lift 40 - 60 pounds on a consistent basis
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