Job Description

Job Description

Title: Field Service and Depot Technician

Reporting to Technical Support Manager

Location: Toronto, Ontario

We have an exciting opportunity for an enthusiastic, results-driven and performance-driven Field Service and Depot Technician to join our growing team! Reporting to the Technical Support Manager, the Field Service and Depot Technician will be based in the Toronto office and will be responsible for maintaining, repairing medical device in the depot as well as testing systems before sending to final customer. Successful candidates will have the ability to also travel to install systems in the customer site.

What you will do:

• Maintain, test, troubleshoot and repair medical aesthetic devices in the Depot.
• Responsible of testing systems before sending them to final customer.
• Perform on-site product installations, upgrades and on-going service support and maintenance.
• Utilize proven troubleshooting processes to diagnose and resolve technical issues electro-mechanical aesthetic and robotic aesthetic systems.
• Represent the company in a positive, professional manner in all dealings with customers, both external and internal.
• Review available technical literature to maintain an awareness of current aesthetic and surgical practices and procedures.
• Up to 70% travel may be required to meet customer needs.
• Perform other related duties as required and assigned.
• Based in Toronto office located in 235 York land Blvd, Suite 900, Toronto, Ontario, M2J 4Y8, Canada

What you will need:

• Associate degree with applicable work experience or bachelor’s degree would be considered an asset.
• 2+ years’ prior field service experience, installation and troubleshooting complex electronic equipment or equivalent; experience in medical device industry or comparable capital equipment industry preferred.
• Must have a valid driver’s license and your own vehicle.
• Availability and flexibility to work after hours and weekends when needed during peak times.
• Must possess basic software skills and computer literacy.
• Must have experience in servicing and maintaining high value capital equipment.
• Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
• Familiarity with robotic instrumentation, automated instrumentation or aesthetic medical would be considered an asset.
• Experience in ERP and CRM systems would be considered an asset.
• Self-starter who takes initiative and maintains excellent follow-through and follow-up.
• Strong organizational skills and attention to detail.

Additional Requirements:

• Must own vehicle and maintain a valid drivers’ license.
• Must travel primarily within territory with some travel within North America
• Ability to work flexible hours, including some evenings and weekends as needed.

Compensation:

• Base salary range: $65,000
• Benefits: Comprehensive package starting on Day 1, covering medical, dental, vision, life insurance, and a 401(k) match, among other benefits.

What you will be part of – our Venus Culture

Venus believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. At Venus, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. In order to do that, we ensure that everyone operates with the same values and vision. At Venus, we promise to give you Endless Opportunities, allow you to Foster Innovation and be part of Delivering a Best-In-Class Offering.

Venus is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus is committed to accommodating persons with disabilities. Accommodation is available on request for qualified candidates during each stage of the recruitment process.

About Venus Concept

Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reach in over 60 countries and 10 direct markets. Venus Concept's product portfolio consists of aesthetic device platforms, including Venus Versa, Venus Versa Pro, Venus Legacy, Venus Velocity, Venus Viva, Venus Glow, Venus Bliss, Venus Bliss MAX, Venus Epileve, Venus Viva MD and AI.ME. Venus Concept's hair restoration systems include NeoGraft® and the ARTAS iX® Robotic Hair Restoration system. Venus Concept has been backed by leading healthcare industry growth equity investors, including EW Healthcare Partners (formerly Essex Woodlands), HealthQuest Capital, Longitude Capital Management, Aperture Venture Partners, and Masters Special Situations.

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