Job Description

Job Description

Job Summary: The Franchise Business Coach is responsible for driving regional operations initiatives and achieving results to impact the long-term success for Franchise Partners.

This role is preferably based in Houston, Texas or Atlanta, Georgia. Candidates currently located in, or willing to relocate to, either of these markets will be given priority consideration. Exceptional candidates outside these areas may be considered if they demonstrate a willingness to relocate.

Key Responsibilities:

• Achieve financial and operational results through effective oversight of regional operations programs and initiatives.
• Achieve business plan objectives and profitability through effective budget management and established financial goals.
• Complete targeted number of Restaurant visits and provide exemplary business consulting services to Franchise Partners to drive their success.
• Work as needed with cross-functional teams such as R&D, marketing, purchasing, training retail technology and others to launch and achieve targeted results for operations programs and initiatives.
• Take the lead on all New Restaurant Openings in assigned territory. Facilitate Restaurant management orientation and present information about Brand history, emphasizing corporate expectations and adherence to operational excellence policies and procedures.
• Work with Franchise Partners to create action plans and coordinate reporting of related KPIs to influence performance management.
• Teach and enforce operational Restaurant procedures and policies and compliance with the Operations Manual and operational survey.
• Build leaders; provide continuous leadership to Franchise Partners and Restaurant Management Teams related to leadership and successful operations management.
• Launch new operational programs, food products/other promotional items associated with the annual marketing calendar, equipment and/or technology inside applicable region.
• Represents company operations as needed on various operations, R&D, training, information technology, purchasing or other functional committees as needed.
• Assist on-site trainers with New Restaurant Openings for new franchisees in assigned territory.
• Assume additional responsibilities as needed to support evolving business priorities and achieve overall organizational objectives.

Required Qualifications:

• 5 - 7 years of restaurant/franchise operations experience.
• Quick service, multi-unit franchise operations, and/or hospitality industry experience.

Skills and Competencies:

• Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
• Strong financial acumen, analysis/problem solving, negotiating, and influencing skills.
• Demonstrated ability to lead, motivate, hold accountable, develop, direct and achieve target results for Franchise Partners.
• Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
• Possesses a high degree of drive with a proven track record of achieving results.
• Excellent communication (written and oral), organization and problem-solving skills.
• Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook.

Working Environment:

• On-Site : This role requires working at various Smalls Sliders Restaurant locations

Travel Requirement:

• Frequent Travel (60 – 80%)

EEO Statement:

It is the policy of Smalls Sliders to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.

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