Job Description

JOB SUMMARY

This position will cover the front desk responsibilities full time. This colleague plays a vital role in providing administrative and clerical support. This position involves greeting customers, helping with will calls and answering phones to assisting customers with inquiries, resolving concerns, supporting customer needs and fostering strong relationships with clients.

FULL TIME ONSITE in IRVINE CALIFORNIA (not hybrid or remote)

Work Schedule: 8:00am - 5:00pm Mon - Fri

RESPONSIBILITIES

As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.

• Handles simple requests and administrative job duties of the department such processes will-call orders.
• Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
• Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
• Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
• Embraces training and development opportunities to build skills and enhance performance.
• Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
• Performs other duties as directed by management.

EDUCATION

High school diploma or equivalent.

EXPERIENCE

1 - 2 years front desk, receptionist, customer support experience

SKILLS

Ability to sit and work at front desk for extended periods

Greet guests, coordinate visitor sign in, maintain front desk switchboard.

Strong verbal and written communication skills and the ability to present information clearly and professionally.

Able to work in a fast pace environment

Problem solving proficiency: Resourcefulness in finding solutions and managing challenges

Attention to detail and ability to manage multiple tasks simultaneously.

Resilience in handling changing priorities or unexpected situations

Basic computer skills, including proficiency in common office applications.

Proactive in contributing to personal growth and organizational success.

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