Get AI-powered advice on this job and more exclusive features. This range is provided by Yochana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $75,000.00/yr - $75,000.00/yr Direct message the job poster from Yochana Manager @ Yochana IT Solutions INC | IT Staffing Expert Shift time: Mondays through Thursdays 11:00pm – 09:00am ET (Friday, Saturday and Sunday off). Job Description (Must haves) Must carry a minimum of 5+ years of experience as Major Incident Manager. Review proposed major incidents and assess validity based on business impact. Facilitate troubleshooting bridge calls to drive issues to resolution. Document activities and discussion of the major incidents. Communicate/Escalate throughout any event to required levels of leadership. Generate and distribute an After-Action Report for every Major Incident. (Good to haves) Recommend corrective actions to the Problem process for postmortem discussion. Ensure SOP(s) are up to date. Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and upcoming changes. Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment. Contractor shall assist in the problem management activities and process as needed, including but not limited to the following. Recommend corrective actions based on Major Incident events. Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events. Flexible to work in any shift. Good communication skills to interact with both customer and end user over phone and through email. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Yochana by 2x Inferred from the description for this job Medical insurance 401(k) Get notified about new Major Incident Manager jobs in Wilmington, DE . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Yochana
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