Job Description

JOB DESCRIPTION OVERVIEW:


The Medical Assistant is responsible for assisting the Medical Provider in providing quality pediatric patient care.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represents After Hours Pediatrics by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
• Creates a welcoming environment and acts as a patient advocate
• Provides quality patient care:
  • Directs patient to examination room in a timely, courteous manner
  • Obtains vital signs, weight, chief complaint and patient history
  • Assists in procedures,
  • Inspects all paperwork for completion (i.e. medical history and other forms)
• Documents all assessments, actions, care and treatment responses, and communications in patient record in EMR
• Attends training sessions and meetings as required
• Takes call as assigned including covering sick calls and making self available to other sites for questions, concerns and complaints
• Complies with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.

• Interacts calmly, respectfully and in a friendly manner with other representatives of services at After Hours Pediatrics. Refers patients to proper resources including transfer, follow up and appointments as necessary.
• Participate in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients. Maintains competence through continuing education and in-service training.

• Ensures cleanliness of office and clinical environment.
• Assist Unit Coordinator in registration of patients when needed.
• Perform patient follow up calls

• Other duties as assigned and requested.
• Attendance and being on time, ready to work your scheduled hours is an essential job requirement.

• Associates Degree preferred, High School diploma from an accredited institution required
• Vocational training as a medical assistant preferred
• Medical Assistant Certification or EMP preferred
• Emergency room/urgent care/ICU experience preferred
• Minimum of 1 year experience in a pediatric medical office setting preferred
• Must have advanced skills necessary to care for pediatric population
• Current PALS certification required

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to identify patient problems and document appropriately
• Ability to identify critical illness and act accordingly
• Working knowledge of medical terminology
• High degree of verbal communication and interpersonal skills to provide emotional support
• Ability to address and resolve conflict in a professional manner
• Ability to maintain strict confidentiality
• Ability to be flexible

• Excellent written communication skills.
• Ability to perform detail-oriented work.
• Ability to work independently yet in conjunction with a team.
• Ability to adapt to a changing and growing atmosphere.
• Ability to speak in a group setting. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Courteous and professional demeanor.
• Willingness to work as a team player to meet common goals of the facility.
• Demonstrates excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Excellent customer service skills.
• Ability to maintain a professional demeanor and composure when handling difficult clients/stressful situations.
• Promote positive department morale through effective teamwork.
• Bilingual skills a plus.

PHYSICAL / ENVIRONMENTAL DEMANDS:

• Job performed in a well-lighted, modern medical setting
• Potential exposure to illness/disease
• Potential exposure to hazardous chemicals/materials
• Occasional travel locally
• Occasional lifting/carrying (20 pounds or less)
• Moderate to high stress level
• Prolonged sitting/standing/bending
• Moderate computer/PC work/telephone use

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.



DISCLAIMER:


Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

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