Job Description

Description

The position in the Call Center will provide on-call schedule support for the Senior Program Coordinator - On-Call Schedules and utilize the scheduling applications and work with the different departments and clinics to create and manage on-call schedules. Tasks include gathering schedule requirements, assigns access levels to the department and clinic resource for on going on call schedule creation, creating on call profile/passwords, set up on call Short List for department and clinics, define instructions, train and review individual resources, pager numbers, carrier types, statuses and ID numbers, audit schedules, and conduct follow up on required scheduling needs.

Additionally, the position will provide first level leadership support as a Call Center Lead Coordinator. Duties include call routing for main line calls, code dispatch, alarm monitoring, Call Center metric tracking, call support for Call Center operators, new hire training, additional Call Center project support, coverage monitoring and support among other lead tasks. This position requires one standby week in rotation with other Call Center Leads.

The schedule for this position is the following:

• 4 Hour shift every Wednesday focusing on On-Call Schedule Support
• Every Friday 4:30PM-1AM as a Call Center Lead
• Every Other Weekend (Saturday/Sunday) 4:30PM-1AM as a Call Center Lead
• Opportunity to work additional shifts, dependent on Call Center staffing needs - shifts can be Day, Evening, or Night shifts

Providence Swedish caregivers are not simply valued - they're invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 2 years of user account administration or scheduling staff to work
• 1 year of account and group administration
• Job related experience including responsibility for coordinating complex administrative projects for management and associated professionals in a major organization

Preferred Qualifications:

• Associate's Degree From an accredited college
• Experience working with the Medical application
• Health care experience

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 378325

Company: Providence Jobs

Job Category: Project Management

Job Function: Project/Product Management

Job Schedule: Part time

Job Shift: Variable

Career Track: Admin Support

Department: 3900 SS CALL CTR

Address: WA Seattle 801 Broadway

Work Location: Swedish First Hill 801 Broadway-Seattle

Workplace Type: On-site

Pay Range: $27.92 - $42.73

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

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