Reporting Analyst Job at Openkyber, Remote

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  • Openkyber
  • Remote

Job Description

Voice PO Twilio

Understanding of end-to-end contact center functionalities

Exposure to Twilio IVR and Insights reporting will be a bonus

Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders

Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria s

Task ownership and Accountability of product processes and deliverables

Empathetic and high-performing product person who thrives in high-speed environment

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