Job Description

*This is a Direct Hire Fulltime role only US Citizens and Green Card holders are accepted

• Update: Seeking candidates willing to travel to Newark when needed, and could be once a week or every other week.
• Note: There is a strong possibility we’ll be moving this team to our Columbus office in 2026

This Senior ServiceNow Developer position is responsible for analyzing, designing, developing, or implementing, and maintaining ServiceNow applications tailored to specifications and organizational needs. Designs, develops, deploys, and supports custom applications, integrations, and workflows within the ServiceNow platform. Collaborates with architects, developers, and cross-functional teams to deliver and support business solutions.

Responsibilities:

• Create and refine prototypes for user testing and feedback analysis.
• Review and maintain technical documentation, including architecture diagrams and user guides.
• Conduct quality assurance testing to identify and resolve defects or issues.
• Troubleshoot and resolve production issues and defects.
• Ensure compliance with company policies, technical and security standards, and recommend ServiceNow platform governance.
• Mentor other developers, assist in code reviews, and oversee deployments.
• Contribute to the evolution of standards and best practices.
• Ensure uptime and stability of the ServiceNow platform.
• Maintain awareness of and adherence to client's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
• Deliver a consistent, high level of service within our Serving More standards.
• Other duties as assigned.

Requirements:

• High School diploma or equivalent required
• Bachelor's in computer science, software engineering or related field experience preferred
• 5+ years development experience with ServiceNow
• 4+ years with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM
• Familiarity with JavaScript, HTML, CSS, and other relevant technologies
• ServiceNow Application Developer (CAD) and/or ServiceNow System Administrator (CSA) certifications preferred
• Git is great, VisioStudio and API integration

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