Job Description
Service Porter
Summary:
As a Service Porter for our Newton Ford South auto dealership, you will play a crucial role in assisting our customers with the transportation of their vehicles for scheduled service appointments. You will be responsible for bringing customer vehicles in for service appointments, as well as delivering vehicles to customers after they have been serviced, while providing excellent customer service. This position requires a detail-oriented individual with strong organizational skills and a commitment to safety.
What We Offer:
Competitive Compensation Plan
Career Growth Opportunities
Work / Life Balance
Flexible Schedules
Paid Holidays
Positive Work Culture
Health Benefits (Medical, Dental, Vision)
Financial Savings Plan (401K)
Opportunity to Pick-Up Additional Hours
Employee Vehicle Purchase and Service Discounts
Ongoing Training and Education (via Manufacturer / Our Company Programs)
What You Will Do:
Ensure prompt and safe pickup and delivery of customer vehicles for scheduled service appointments.
Keep accurate, detailed records of vehicle pickups and deliveries.
Provide exceptional customer service; including clear and courteous communication with customers regarding the status of their vehicle and estimated time of pickup and/or delivery. Address any questions or concerns promptly and professionally.
Inspect vehicles for any damage or noticeable issues before/after transport. Document and report any problems to service management immediately.
Ensure vehicles have been cleaned and properly presented upon return to customers.
Communicate effectively and professionally with service department management and staff to coordinate pickup and delivery schedule updates or changes.
Assist service technicians and service advisors as needed; including moving vehicles on the dealership lot and maintaining an organized service area.
Follow all company safety policies and procedures, as well as understand and adhere to federal, state, and local regulations.
Adhere to all traffic laws and safety regulations while driving customers’ vehicles to/from service appointments.
What You Need:
High school diploma or equivalent.
Previous experience in a customer service role preferred, but not required.
Basic knowledge of vehicle operation/maintenance is a plus.
Friendly and professional demeanor.
Effective communication skills, both verbal and written.
Strong organizational proficiencies and attention to detail.
Ability to work independently, part of a team, and prioritize tasks effectively.
Physically capable of lifting and carrying heavy objects as required (may be up to 30 lbs.).
Ability to stand, walk, and move for extended periods, and comfortable work in varying weather conditions.
Valid driver's license, automobile insurance, and clean driving record.
Willingness to undergo background checks and drug screenings, as required by company policy.
Who We Are:
We are Newton Motor Group. We don’t want to honk our own horn, but we are a privately-owned auto group that has received numerous awards from DealerRater, Automotive News, Tennessee's Top Workplaces, and JD Power! We have dealerships in Alabama, Kentucky, and Tennessee that focus on providing a stress-free and enjoyable buying experience for customers seeking modern automotive solutions and maintenance services. We do this by:
Being family-oriented with a genuine and welcoming work environment.
Creating an inclusive and diverse culture of talented people.
Offering a variety of opportunities for financial success and career growth.
Investing in and supporting charitable causes as well as civic engagements in our communities.
Newton Ford South is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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