Job Description

Salary: $128,960 - 145,600 per year Requirements:

• Bachelors degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent experience.
• 4 to 8 years of relevant professional experience (2 to 6 years with a Master’s degree) or additional experience in place of a degree.
• Over 5 years of experience in ServiceNow development.
• Proficiency with ServiceNow APIs for custom solutions and integration.
• Familiarity with Performance Analytics.
• Experience in Service Portal development.
• Knowledge of Flow Designer and ServiceNow upgrades and release management.
• Strong customer service skills and a proven ability to independently solve problems.
• Capacity to handle multiple tasks and priorities in a dynamic environment.
• Excellent communication and documentation capabilities.
• Willingness to learn, adapt, and apply mentoring insights.
• Experience in Agile/Scrum environments.
• Must be a U.S. Citizen residing in the United States.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

• Develop, configure, enhance, and manage ServiceNow modules including Incident, Problem, Change, Request, CMDB, Knowledge, and Customer Service Management (CSM).
• Design and build Service Catalog and Service Portal components.
• Create and maintain Forms, Workflows, UI Policies, Business Rules, Script Includes, Groups, Roles, ACLs, and Views.
• Generate and optimize Dashboards, Performance Analytics metrics, and scheduled reporting functions.
• Architect and upkeep CMDB structures, reconciliation rules, and data models specific to cloud environments.
• Integrate data from cloud providers, such as AWS and Azure, ensuring a unified and accurate CMDB.
• Develop integrations with various data sources, focusing on data quality and normalization.
• Craft high-quality Service Portals, widgets, and custom UI components using AngularJS and ServiceNow APIs.
• Implement automated workflows for request fulfillment, case intake, and customer self-service experiences.
• Utilize Flow Designer, IntegrationHub, and Scripted REST APIs for workflow automation.
• Streamline multi-system tasks and align platform functionality with cloud operational workflows and DevOps practices.
• Support platform upgrades, patching efforts, and ongoing improvements.
• Adhere to Knox Systems development standards, Configuration Management policies, and Agile methodologies.
• Troubleshoot and resolve platform issues and integration challenges.
• Collaborate closely with engineers, analysts, project managers, and senior technical staff in an Agile framework.
• Provide clear technical guidance to clients and upper management.
• Communicate technical concepts in a manner understandable to non-technical stakeholders.
• Mentor junior developers and collaborate with senior ServiceNow subject matter experts.

• AWS
• Architect
• Azure
• Cloud
• CMDB
• DevOps
• Flow
• Support
• REST
• ServiceNow
• UX UI Design
• ITSM

More:

At Knox Systems, we specialize in empowering SaaS providers serving U.S. Government customers by delivering secure, modern, and compliance-ready cloud services. As a dedicated CSP/MSP for government-focused SaaS organizations, we assist our partners in achieving operational excellence, adhering to federal requirements, and providing top-notch digital experiences to their government end users. We are looking to expand our ServiceNow practice and are eager to welcome a ServiceNow Developer/System Administrator to our team. This role offers a hybrid work arrangement in Woburn, MA, and begins as a 6-month contract with the strong possibility of transitioning into a permanent position based on performance and organizational needs.

last updated 51 week of 2025

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