Job Description

Position Overview:

We are seeking a Senior IT Release Manager with deep expertise in Digital Product Releases (DPR), specifically within ServiceNow environments, to lead and evolve our enterprise-wide release management strategy. This role is ideal for a seasoned consultant who has successfully delivered companywide release management programs from inception to execution, and who thrives in large-scale, complex technology environments.

Key Responsibilities:

• Lead the design, planning, and implementation of a future-state Release Management Framework across the enterprise.
• Serve as the Subject Matter Expert (SME) for Release Management, guiding teams and leadership on best practices and scalable solutions.
• Manage and coordinate releases across initiatives involving 500+ team members, ensuring alignment, traceability, and defect tracking throughout the SDLC.
• Collaborate with cross-functional teams in Agile, Waterfall, and hybrid environments, maintaining flexibility and adaptability in approach.
• Drive continuous improvement in release processes, tools, and governance, with a focus on ServiceNow DPR capabilities.
• Ensure robust documentation and traceability of releases, including planning artifacts, defect logs, and audit trails.
• Partner with PMO, QA, DevOps, and engineering teams to ensure seamless integration of release activities into broader delivery pipelines.
• Contribute to the development of job aids, process documentation, and tooling strategies to support future training and onboarding (though training is not a core responsibility).

Required Qualifications:

• Proven experience delivering enterprise-wide Release Management programs from start to finish.
• Demonstrated expertise in ServiceNow Digital Product Releases and related tooling.
• Strong understanding of SDLC, traceability, and defect tracking methodologies.
• Experience managing releases across large-scale initiatives (500+ contributors).
• Ability to articulate and demonstrate personal contributions to Release Management strategy and execution.
• Comfortable navigating Agile, Waterfall, and hybrid environments without rigidity.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Experience in building Release Management frameworks from the ground up.
• Familiarity with enterprise IT governance and compliance standards.
• Consulting background with a focus on technology transformation and delivery.

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