Technical Support Representative (Non-Voice) Job at Snaphunt, United States

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  • Snaphunt
  • United States

Job Description

The Offer

  • Work alongside & learn from best in class talent
  • Flexible working options
  • Opportunity to make a positive impact

The Job

Position Overview:

Our client is looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.

Responsibilities:

  • Respond to customer inquiries via email and chat in a professional, timely manner
  • Troubleshoot and resolve technical issues related to website access, subscriptions, and user accounts
  • Guide users through processes step-by-step with clear instructions
  • Escalate unresolved issues to the appropriate internal teams
  • Maintain accurate records of support interactions
  • Contribute to the development of help center articles and internal documentation

The Profile

Requirements:

  • Excellent written English with a friendly, professional tone
  • Previous experience in technical support or customer service (non-voice preferred)
  • Strong problem-solving skills and attention to detail
  • Ability to handle multiple conversations and prioritize effectively
  • Familiarity with tools such as Zendesk, Intercom, or Freshdesk is a plus
  • Comfortable using and explaining web-based platforms and basic troubleshooting steps

The Employer

Our client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. Our client pride on delivering  comprehensive information tailored to your health and fitness journey.

Job Tags

Full time, Flexible hours,

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