Job Description

Job Description

Job Description

The General Manager will be responsible for the overall management and operation of our facilities This role includes the supervision of staff, overseeing maintenance of facilities, and ensuring a high standard of customer service. The GM will work closely with various departments to drive growth and maintain the marina's reputation as a top-tier destination.

Location: Pelican Bay Marina - Cherry Creek State Park, Denver Colorado

Job Type: Full-Time or Seasonal Full Time Option

About Pelican Bay:

Pelican Bay Marina, The Lake House - a 10,000 square foot event center and The Wharf paddle board beach, are nestled in the heart of Cherry Creek State Park in South Denver, Colorado. The Marina has a vibrant boating community and a premier destination for slips (188), vessel storage, and fueling needs. The Lake House hosts corporate events, social events, a summer concert series and other events. The Wharf boasts a paddle sport beach where we rent stand up paddle boards, canoes and kayaks.

Our mission is to simplify the boating experience, allowing our clients to fully immerse themselves in the lake lifestyle. Embracing the motto  Live the Lifestyle, Love the Lake we are committed to providing exceptional service and facilities to our diverse community of boating enthusiasts.

Key Responsibilities:

• Oversee daily operations,The vast majority of our business is from April to November, ensuring safety, efficiency, and customer satisfaction.
• Oversee Lake House Operations.
• Manage slip allocations, mooring services, and the provision of utilities and amenities to boats.
• Supervise maintenance and repair of docks, piers, and related marine facilities. 
• Manage fuel dock and store including ordering and inventory control.
• Implement environmental policies and practices to ensure sustainable marina operations.

• Provide an excellent level of courteous service to all members and their guests as well as to all visiting clientele.
• Open and close the Marina in the morning (or by your designee).
• Make periodic "Bed Checks" of boats in storage and keep Dockwa Tenant list up to date.

 

Safety and Compliance 

• Ensure the safety of employees, customers and visitors. Train employees in the safe use of equipment and all emergency procedures. 
• Ensure timely and accurate filing of Workers’ Compensation injuries.
• Understand and comply with government regulations pertaining to the facility. This includes but is not limited to: Colorado Parks and Wildlife, Fire Department, , OSHA, EPA, and Department of Labor Department.
• Maintains professional relationships with agency representatives and contractors.
• Organize, oversee and market all marina-related events. Proactively seeks ways to promote marina to maximize potential.

 

Financial Duties

• Use DOCKWA for slip holder payments and account management.
• Use SPOT-ON for Lake House transaction and reporting
• Follow and ensure appropriate accounting procedures for closing and balancing cash registers, credit card charges and miscellaneous receipts. Safe guards all funds/receipts and petty cash.
• May perform other tasks assigned by senior management.

• Check "Daily Cash & Sales Report".
• Responsible for fuel pricing and reordering.
• Check daily fuel sales.
• Record daily fuel meter readings and fuel tank levels first thing in the morning and again at the close of business.
• Direct payroll reporting using our ADP app and scheduling via “When I Work”.
• Check "Work Orders" and process them.
• See that the cash register has adequate change and make daily deposit.
• Follow up on delinquent accounts.
• Keep adequate records of boats, trailers and engines belonging to customers by attaching an identifying tag.
• Establish high standards of cleanliness, marina maintenance and professional service to Tenants, and enforce the same through equally high standards of Employee conduct and performance.
• Enforce Marina Rules and Regulations.
• Responsible for Marina Security.
• Take charge and direct function of all personnel in connection with all emergencies.
• Schedule self for duty on full time, regular basis. It is important that the Manager be on duty weekends and whenever peak loads are expected.

.

Staff Management:

• Recruit, train, and manage marina and event center staff, fostering a positive and productive work environment.
• Schedule staff shifts, oversee payroll, and ensure compliance with health and safety regulations.
• Train subordinate personnel through establishment of in-service training.
• Train, schedule, and supervise all marina personnel. 
• Administer safety training and ensures established company procedures are followed.
• See that Employees absent due to illness are adequately covered.
• Conduct periodic Employee Performance Reviews.
• Delegate person who is to be in charge when Manager is not on premises

 

Customer Relations:

 

• Build and maintain strong relationships with boat owners, event clients, and guests.
• Handle customer inquiries, complaints, and feedback promptly and professionally.

 

Qualifications:

• Certified Marina Manager (CMM) designation preferred.
• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of management experience in a marina and event center environment.
• Strong leadership and personnel management skills.
• Excellent organizational, communication, and customer service skills.
• Knowledge of Event Center and Marina operations, boating regulations, and event planning.
• Proficient in Microsoft Office Suite and marina management software.
• Ability to work flexible hours, including weekends and holidays.
• AS our business is seasonal, it may be very desirable to negotiate a 10 -month work schedule with two months off during our winter season.

Qualifications:

• Certified Marina Manager (CMM) designation preferred.
• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of management experience in a marina and event center environment.
• Strong leadership and personnel management skills.
• Excellent organizational, communication, and customer service skills.
• Knowledge of Event Center and Marina operations, boating regulations, and event planning.
• Proficient in Microsoft Office Suite and marina management software.
• Ability to work flexible hours, including weekends and holidays.
• AS our business is seasonal, it may be very desirable to negotiate a 10 -month work schedule with two months off during our winter season.

 

What We Offer:

Competitive salary and benefits package.

Dynamic and supportive work environment.

Opportunities for professional growth and development.

 

Application Process:

Interested candidates should submit a resume and cover letter detailing their qualifications and experience

Vencore Marine Group is an Equal Opportunity Employer and encourages applications from all qualified individuals.

 

Company Description

About Pelican Bay:

Pelican Bay Marina, The Lake House - a 10,000 square foot event center and The Wharf paddle board beach, are nestled in the heart of Cherry Creek State Park in South Denver, Colorado. The Marina has a vibrant boating community and a premier destination for slips (188), vessel storage, and fueling needs. The Lake House hosts corporate events, social events, a summer concert series and other events. The Wharf boasts a paddle sport beach where we rent stand up paddle boards, canoes and kayaks.

Our mission is to simplify the boating experience, allowing our clients to fully immerse themselves in the lake lifestyle. Embracing the motto Live the Lifestyle, Love the Lake we are committed to providing exceptional service and facilities to our diverse community of boating enthusiasts

Company Description

About Pelican Bay:\r\n\r\nPelican Bay Marina, The Lake House - a 10,000 square foot event center and The Wharf paddle board beach, are nestled in the heart of Cherry Creek State Park in South Denver, Colorado. The Marina has a vibrant boating community and a premier destination for slips (188), vessel storage, and fueling needs. The Lake House hosts corporate events, social events, a summer concert series and other events. The Wharf boasts a paddle sport beach where we rent stand up paddle boards, canoes and kayaks.\r\n\r\nOur mission is to simplify the boating experience, allowing our clients to fully immerse themselves in the lake lifestyle. Embracing the motto Live the Lifestyle, Love the Lake we are committed to providing exceptional service and facilities to our diverse community of boating enthusiasts

Job Tags

Holiday work, Full time, For contractors, Summer work, Seasonal work, Winter season, Flexible hours, Shift work, Day shift,

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