Job Description

As we move America’s workforce toward the future, our goal is to connect businesses and communities across the country. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority, and the success of our railroad is due to your efforts

Our values of ‘Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

The Document Management Manager is responsible for supporting the continued rollout and refinement of Capital Delivery (CAPD) document management system processes and system (s). This position manages the Document Control Specialist Team—technical, operational, training, and compliance support. To ensure the CAPD and designated facility/departmental experts and management team system integrity, file accuracy, and ongoing system improvements are accomplished. In addition, serves as a subject matter expert, performs analysis, makes recommendations, and ensures the appropriate processes are applied with the correct level of detail. Responsible for implementing corporate, departmental, and compliance initiatives and improvements.

ESSENTIAL FUNCTIONS:

• Assist the Senior Document Manager with establishing the processes and procedures for the processing and maintenance of project-related records and documents for CAPD.
• Provides subject matter expertise and acts as a point of contact for user assistance with CAPD document management systems.
• Is responsible for performing specialized duties involved in processing and maintaining CAPD records and documents for the Capitol Delivery Department. Routine duties consist of classifying, indexing, storage, backup and retrieval of active and archive department documents.
• Maintain strict document version control standards for all CAPD documents.
• Provides management and leadership of document control specialist (s).
• Provides technical training and operational support to designated experts and document management team to ensure changes and enhancements are communicated effectively.
• Works with Senior Document Manager and Digital Technology on requirements definition, system testing, maintenance, data recovery and operational support.
• Ensure all retention policies are met for storing CAPD documents and correspondence.
• Report to Senior Document Manager key metrics relating to document management.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in business administration or equivalent. A combination of education and experience will be considered.
• Experience working in a large organization in an industry heavily regulated for document management.
• Strong knowledge of Electronic Document Management Systems, Document Control Tools, Regulations and Procedures.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree required OR equivalent combination of training, education, and relevant experience may be considered in lieu of a degree.
• 7-10 years of relevant experience preferred
• Demonstrated experience of data management business systems such as SharePoint and document management systems such as Masterworks, Procore, Unifier or equivalent.
• 5 years of relevant work experience (8 years of relevant work experience in lieu of degree), including 2 years managing document control personnel and systems.
• Multi-disciplined engineering or mechanical experience in a transportation company.
• General knowledge of FRA regulations, Railroad Operating Rules, OSHA regulations, AAR Rules, general maintenance practices for Amtrak cars and locomotives and other applicable codes and standards.
• Construction industry experience, including managing submittals and transmittals.
• Familiarity with quality management and conformance to ISO-9001.
• Document Control or Records Management Certification.

WORK ENVIRONMENT:

• Physical Demands:

• Constantly or frequently uses a computer keyboard, monitor and mouse to perform a variety of tasks.
• Constantly or frequently sits, stands, walks, and may lift, carry, push, or pull objects of various weights; may reach, kneel, crouch, bend, or twist in order to perform administrative tasks (e.g., filing, retrieving materials from desks and bookcases, moving around an office setting).
• May be required to travel to and work in any Amtrak facility assigned within region and infacilities outside of assigned region as needed.
• Required travel approximately 25%.

• Mental Demands:

• Constantly communicates, comprehends, and responds to verbal statements and instructions, both orally and in writing.
• Frequently acquires new knowledge, skills, and tasks, both complex and simple, in order to maintain effectiveness in position.
• Frequently resolves problems with conflicting priorities in cognitively demanding situations.
• Frequently reads and analyzes hard copy and or computer screen material and writes reports as appropriate.
• Conducts in person and/or telephone dialogues as appropriate in order to manage and conduct the flow of work.

• Working Conditions:

• May be required to work extended hours and may be required to be on-call and available during testing/implementation.
• Constantly works in a fast-paced, time sensitive environment with frequently changing priorities.
• Frequently handles multiple projects simultaneously.

COMMUNICATIONS AND INTERPERSONAL SKILLS:

Must have excellent oral and written communication skills.

The salary/hourly range is $113,200-$146,664, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID: 160726

Posting Location(s): District of Columbia

Job Family/Function: Engineering

Relocation Offered: No

Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

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Job Tags

Hourly pay, Permanent employment, Temporary work, Work experience placement, Interim role, Local area, Relocation, Flexible hours,

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