Job Description

For Water Street Mission to fulfill its mission and purpose, it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us, we participate in lives being restored. Even as some positions have minimal direct contact with guests, each staff member has an essential role in forming and maintaining Christian community. The love of Christ, evidenced in our Water Street community, is the real impetus for change with our guests.

Job Summary: Support the Social Services Team and the Access Center in serving clients through exceptional customer service.

FLSA: Full-Time, Non-exempt

All Water Street Mission staff must be:

• Willing to sign the Water Street Ministries' Statement of Faith

• A current and active member and/or regular attendee of a local church.

• Able to fully support the Water Street Mission's core values and ministry philosophy.

Essential Functions:

Culture and Values

• Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity.

• Walk alongside fellow WSM staff in Christian community as we journey toward maturity.

• Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.

• Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests.

Role Specific Responsibilities

• Support the goals and objectives of the Director of Social Services in a manner that reflects the values and ministry philosophy of Water Street Mission.

• Greet guests, meet service needs, and be able to intelligently answer inquiries about WSM.

• Answer telephones in a professional manner.

• Copy and mail records as requested.

• Data entry of pertinent information required of the social services department.

• Routine use of office equipment.

• Sorting and distribution of guest mail.

• Manage all communications from Social Services and the Access Center including scheduling and filing documents.

• Manage special projects as needed.

• Prepare reports, charts, files, and documents as needed.

• Provide support for the social services team as needed.

• Maintain confidentiality re: residents, staff, and volunteer information.

• Other duties as assigned.

Education and Experience: Bachelor's degree in human service/social work field (or degree in process) and/or commensurate human service experience required. Bilingual in English and Spanish preferred. Microsoft Office experience including Word, Excel and Outlook are essential. Organizational skills with strong communication and interpersonal skills required. Administrative and/or clerical experience preferred

Reports To: Residential Ministries Office Manager

Key Internal Relationships: Social Services, Life Coaches, Health Services, Pastoral Care, Mental Health services, key outside community resources.

Physical Demands:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Stand, walk, or sit- Continuously

• Use of fine motor skills- Continuously

• Bend, squat, kneel, and reach- Occasionally

• Lift and/or move up to 50 pounds- Occasionally

• Weekend and evening availability- Occasionally

Christian Life:

Water Street Mission is a privately funded 501(c) 3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and purpose statement. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission.

Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.

Adhere to the Water Street Mission Employee Handbook.

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