Job Description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Miramar Beach, a Rosewood Hotel, is looking for a talented and exceptional On-Call Spa Massage Therapist. The Spa Massage Therapist is responsible in providing all facial, massage and body services offered by Sense Spa at Rosewood Miramar Beach. Cultivating and maintaining a professional attitude at all times. Responsibilities: Maintain complete knowledge of and comply with all Rosewood Miramar Beach departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information. Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor. Be familiar with all hotel/spa packages, promotions, prices and rates. Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers. Perform opening procedures. Maintain inventory products. Schedule guest appointments. Verify medical releases from guests with applicable medical conditions. Conduct appointments according to guest's comfort and desire. Follow service protocol. Follow draping procedures. Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information. Sanitize implements. Sell/promote merchandise. Complete required post- treatment documents. Follow dirty linen procedures and room set up. Handle emergency procedures and report any accidents to your manager and security. Close station. Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments). Fill out necessary commission report at the end of each day. Follow established standard guideline for massage/treatment procedures. All other duties as required. General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills: Ability to: perform job functions with attention to detail, speed and accuracy. prioritize, organize and follow up. be a clear thinker, remaining calm and resolving problems using good judgment. follow directions thoroughly. understand guest's service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. knowledge of SpaSoft is an asset. Language: Required to speak, read and write English. Additional language is an asset. Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. Qualifications: High school diploma. Diploma or degree in a related field. Required Licenses & Certifications: Esthetic Certification from the California Board of Barbering and Cosmetology. Massage Certification from California Massage Therapy Council (CAMTC) CPR Certification. Experience: Minimum 2 years' esthetics/ massage experience in a luxury spa environment, preferably within a luxury hotel. The pay scale for this position is $16.50/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay. Rosewood Hotel Group

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